This story should highlight a time when you proactively identified a gap in knowledge or process and took the initiative to learn and implement a new solution that benefited the team or organization. 

S - As a Senior Product Manager for Dell's Precision Workstations, our product research and discovery process was heavily reliant on traditional market analysis and sales feedback, which wasn't giving us a clear, holistic view of customer sentiment.

T - I recognized a gap in our methodology and saw an opportunity to modernize our research techniques by leveraging customer feedback data more effectively. My goal was to create a new, data-driven approach to product discovery that could uncover new market opportunities.

A - I took the initiative to lead a new Product Net Promoter Score (NPS) initiative. This involved learning about and implementing a new framework to systematically integrate NPS data across our Product, Engineering, and Analytics teams. I worked to train teams on how to interpret this data and use it to inform our product roadmaps. This was a new way of working for our organization and required me to actively learn about NPS methodologies and drive its adoption.

R - This new approach successfully modernized our research process, and the NPS data uncovered significant, untapped opportunities. We identified over $250M in total addressable market (TAM) expansion opportunities within the Precision Business Unit, which directly influenced our product strategy for future generations of computers.