--- aliases: - Job Details --- ### Detail of past jobs - [[Principal PM, Dell eCommerce]] - [[Senior PM, Dell Precision PG]] - [[PM, Porter]] ### Excerpts from older resume documents ##### Porter - Resfeber Labs Private Limited Sequoia Capital funded on-demand logistics start-up providing technology enabled transportation services. ###### General Manager, India Operations - Led 20-member operations team to build efficient processes and took strategic decisions to optimize customer pricing and offer vendor incentives to grow revenue by 2X to $1.5M in 6 months. - Collaborated with the CEO to launch the vendor referral program pan-India to increase quality of new vendors and increased supply of vehicles by 20%, leading to 15% month on month revenue growth in 5 months - Led 12-member team to revamp call centre performance management by introducing quality evaluation metrics to reduce complaint resolution time by 50%, increasing customer retention and securing $200K. ###### Senior Manager, Operations - Led 50 member team across 5 cities to restructure operations by downsizing and complimenting human resources with tools to track vendor performance reducing costs by 15% to saving $106K annually. - Set-up a telemarketing team of 6 across India to target the untapped SIB Small and Medium Enterprise segment, achieved 25% conversion rate and increased revenues by $400K. - Revamped vendor incentive structure reducing operational burn by 20%, saving $129K annually. ##### LimeTray - Alchemy Web Private Limited Matrix Partners funded start-up providing CRM technology to enable restaurants to engage with customers ###### Manager, Product Marketing - Launched a new "lite" web product to target small sized clients and increased growth rate by 2X generating $200K - Conceptualized and executed Bangalore and Mumbai city launches to tap markets worth $900M and S780M respectively. ##### Maruti Suzuki India Limited India's largest automobile manufacturer ###### Assistant Manager, Supply Chain Management - Developed strategic relations with key suppliers to enhance capacity to meet 30% spike in demand, enabling production of additional 30K vehicles annually to bring in additional revenue of $27M. - Introduced a commodity pricing policy by consolidating inventories and applied it to 16 models across 5 production plants to reduce wastage and save $3.7M annually. - Led a 12+ member cross-functional team to enable change management for Fiat-made engines and achieved annual cost savings of $1.5M through negotiation with vendors and localization of components.