Dell Technologies

Principal Product Manager

- Architected next-gen experience vision and roadmap, leveraging configurable workflows and AI-based insights to support $100B+ annual revenue generation, with 15% seller efficiency improvement (saving est. $25M+ in costs).
    
- Drove development of repeat purchase model and automated alerts with data science, engineering, and sales, enabling $6B+ repeat purchases to shift to self-serve motion, saving est. $10M+/year in operational costs.
    
- Supervised 4 product teams to build platform architecture around large order transaction capability for data center and distributor customers and helped expand total addressable market (TAM) by $8B.
    
- Built self-serve after-point-of-sale purchase flow for consumer and commercial users by gaining buy-in from 3 cross-functional teams, thereby increasing online adoption by 25% and annual revenue by $150M.
    
- Improved buyer and seller experience for quote collaboration by enhancing ease-of-use, insights and findability of quotes, thereby improving CSAT by 4% and improving conversion rate by 6%.
    

Senior Product Manager, Precision Workstations

- Led product development from conception to launch (creating business case, PRD, value proposition, feature prioritization) and built go-to-market strategy to increase product revenue by $100M (15%) in 1.5 years.
    
- Collaborated with sales, engineering, and operations, used customer feedback on new technology adoption to identify product architecture feature tradeoffs and secure $90M+ in sales contracts.
    
- Led Product Net Promoter Score (NPS) initiative to integrate NPS score across Product, Engineering and Analytics to modernize research techniques, that identified $250M+ TAM expansion opportunities across Precision BU.
    

Porter - Resfeber Labs Private Limited

Sequoia Capital funded on-demand logistics start-up providing technology enabled transportation services.

General Manager, India Operations

- Led 20-member operations team to build efficient processes and took strategic decisions to optimize customer pricing and offer vendor incentives to grow revenue by 2X to $1.5M in 6 months.
    
- Collaborated with the CEO to launch the vendor referral program pan-India to increase quality of new vendors and increased supply of vehicles by 20%, leading to 15% month on month revenue growth in 5 months
    
- Led 12-member team to revamp call centre performance management by introducing quality evaluation metrics to reduce complaint resolution time by 50%, increasing customer retention and securing $200K.
    

Senior Manager, Operations

- Led 50 member team across 5 cities to restructure operations by downsizing and complimenting human resources with tools to track vendor performance reducing costs by 15% to saving $106K annually.
    
- Set-up a telemarketing team of 6 across India to target the untapped SIB Small and Medium Enterprise segment, achieved 25% conversion rate and increased revenues by $400K.
    
- Revamped vendor incentive structure reducing operational burn by 20%, saving $129K annually.
    

LimeTray - Alchemy Web Private Limited

Matrix Partners funded start-up providing CRM technology to enable restaurants to engage with customers

Manager, Product Marketing

- Launched a new "lite" web product to target small sized clients and increased growth rate by 2X generating $200K
    
- Conceptualized and executed Bangalore and Mumbai city launches to tap markets worth $900M and S780M respectively.
    

Maruti Suzuki India Limited

India's largest automobile manufacturer

Assistant Manager, Supply Chain Management

- Developed strategic relations with key suppliers to enhance capacity to meet 30% spike in demand, enabling production of additional 30K vehicles annually to bring in additional revenue of $27M.
    
- Introduced a commodity pricing policy by consolidating inventories and applied it to 16 models across 5 production plants to reduce wastage and save $3.7M annually.
    
- Led a 12+ member cross-functional team to enable change management for Fiat-made engines and achieved annual cost savings of $1.5M through negotiation with vendors and localization of components.